Comunicación pedidos y mensajes mediante WhatsApp

Order and Messaging Communication Module via WhatsApp for PrestaShop

The WhatsApp communication module allows you to replace or supplement the standard PrestaShop notifications with messages sent via WhatsApp. Set up templates and trigger automatic notifications for key order milestones: purchase confirmation with details, shipping/tracking, and other status changes throughout the process.

Main Features

• Customizable Templates: define the content of each message (confirmation, shipped, delivered, issues, etc.).
• Status-Based Triggers: automatic sending when an order is placed or its status changes.
• Dynamic Order Data: includes order number, total amount, items, and tracking link.
• Backoffice Management: create, edit, activate, or pause templates and rules without leaving PrestaShop.
• Optional Send History: record notifications for internal control.

Advantages

• Real-Time Communication: clear and immediate information on the channel your customers use.
• Higher Open and Read Rates: WhatsApp increases visibility compared to email.
• Reduced Support Requests: fewer inquiries about order status and tracking.
• Enhanced Shopping Experience: useful and timely messages throughout the process.

* Requirement: this module requires prior subscription to your own WhatsApp API. Contact us for pricing and compatibility.